TERMS & CONDITIONS

  • Administrator
  • 1/25/2021
Please read these Terms and Conditions carefully as these conditions incorporate the basis on which bookings for the La Nueva Boutique Hotel Hanoi (the “Hotels”) are accepted. The Terms and Conditions below are for bookings made directly via the hotels’ website. By using this site, you agree to be bound by these Terms and Conditions.
We may revise these Terms and Conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the site may be governed by additional Terms and Conditions. Where this is the case you will be notified accordingly of those additional Terms and Conditions.

Early Check-Out
The property reserves the right to charge an early departure fee in the event that a guest departs earlier than the original departure date.

Late Check-Out
Be on request. Please contact the front office of each property. Additional fees may be applied.

Guarantee Policy
A valid credit card is required at the time of booking. The credit card used at the time of booking must be presented by the guest together with positive identification upon check-in at the property.  An imprint or swipe of the card will be taken upon check-in.
Upon departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.
The property shall debit the credit card for all cancellations, no shows or for any damages caused by the guest to the property howsoever arising.
This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guest's written signature shall not be required for authorisation purposes.

Deposit Policy
A deposit may be required.

Cancellation Policy
Each rate booked at the La Nueva Boutique Hotel Hanoi property is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservation contains or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our Terms and Conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, The La Nueva Boutique Hotel Hanoi has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.
As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank fund transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.

Foreign Currency
Only the currency confirmed within your reservation is confirmed.

Disclaimers
As a condition of your use of this website, you warrant to La Nueva Boutique Hotel Hanoi that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions and notices. Although La Nueva Boutique Hotel Hanoi may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on this website, La Nueva Boutique Hotel Hanoi is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained in any information within such locations on the website. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. La Nueva Boutique Hotel Hanoi will fully cooperate with any law enforcement authorities or court order requesting or directing La Nueva Boutique Hotel Hanoi to disclose the identity of anyone posting any such information or materials.
 
Insurance
La Nueva Boutique Hotel Hanoi strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not be limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties
La Nueva Boutique Hotel Hanoi does not control any third-party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. La Nueva Boutique Hotel Hanoi provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by La Nueva Boutique Hotel Hanoi of the linked website or any information contained in it.